Back in 2013, I asked myself a question that flipped my world upside down:

“Why do I find some people so easy… and others just plain difficult?”

It wasn’t just a passing thought. That single question kicked off a journey that would transform my relationships, my business — and ultimately — myself.

Around the same time, I did a DISC assessment. What it revealed was like being handed a mirror I couldn’t unsee:

• My communication patterns

• My cognitive biases

• My default emotional responses

And then it hit me — like Thor slamming his hammer into the earth ⚡️

The people I found “easy”?
They were just like me. We spoke the same language. We valued the same things. We had an unspoken understanding of how respect looks and feels.

But the “difficult” ones? They were my opposite.
Different values. Different emotional needs. A totally different playbook.

That insight became a turning point.

I realised:

My success (in life and business) hinges on one thing —
My ability to a...